I am in Odessa, Ukraine, presenting about government 2.0 at the Municipal Innovation Lab organised by UNDP (#citylabodessa). It’s a great event, in the beautiful Hub Odessa, where local municipalities and civil society organisation develop in 2 days open government apps.
While mentoring these groups, I encountered some ambiguity about what is the difference between traditional e-government projects and government 2.0 initiatives. I have therefore come up with a kind of a template process for developing 2.0 apps, which is useful when raising awareness among people who are less aware about gov 2.0:
The steps are:
- define the problem well. As @gquaggiotto said, the problem must be specific, evidence-based and concrete for citizens. Generic ideas like “providing all the information you need in one place” are not well defined enough.
- Analyse thoroughly what is the potential input of citizens to solve this problems, using the 6 things model. Analyse also what government data could help solving this problem. For instance, if the problem is faster detection of holes in the street, citizens can provide real time information about them (a’ la fixmystreet), and government can open up the workflow for work implementation (when the reparation is planned etc).
- Design for engagement, addressing not only the technology but the fundamental design features (anonymity, gamification, publicity, moderation…) – see slide 28 and 38 below
Below it the presentation from my master class.