[Cross-posting from our blog of the enterprise 2.0 study – see there for more info on the study]
While writing the inception report of the study, we are starting to come up with hypothesis to be validated in the course of the project. Would love to have other people views on this.
A first hypothesis I formulate is that the “organisational changes” cost related to Enterprise 2.0 are much lower than with traditional enterprise application. Because e20 focusses on emergent behaviour, there is no need for extensive investment in things like Business Process Reingeneering.
This has major consequences when calculating the overall economic impact. It is a well known truism that in order to deliver productivity impact, a company needs to invest in organisational change five times more than in technology. It is possible that enterprise 2.0 tools not only are cheaper in terms of technology, but also in terms of accompanying investment. This would challenge a lot of the traditional assumptions about the economic impact of ICT.