Just read this from the guardian (hat tip Paul Johnston). The new Brown agenda puts transparency at the centre of public service reform! This is exactly in line with the proposed vision in my article. It’s becoming well accepted, nearly mainstream – at least in the UK.
Most especially, read the strategy for “world-class” public services which the prime minister published last week: “The whole agenda of reform will rest on improved transparency of information about public services and their performance, as well as transparency about the standards that citizens should be able to expect. The internet has given a powerful voice to consumers to give feedback on private-sector services – that feedback is now spreading to public services and must be embraced.”
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